Helpdesk
Department of Information Systems
The Charles Drew Information Systems Helpdesk provides phone, web and in person technical support to the campus community. All calls are logged and tracked to assure good service. We provide support for both hardware and software, as well as network connectivity (Cabling, switches, routers), and telephones.
Helpdesk phone number: 323-563-4990
Submit a Helpdesk service request via email
Submit a Helpdesk service request online (on campus only)
Submit a Helpdesk service request online
For support or service for the telephone systems, please call 323-563-4990
For support of the Lanier printer/copiers, please call Reprographics at 323-563-9388
Helpdesk phone service hours:
- 8AM - 5PM Monday - Friday PST
- It takes up to 15 minutes for a ticket to arrive with our on-site techs if the issue is not resolved over the phone.
On-site service hours:
Limits to hardware and software support:
The Helpdesk can only provide hardware repair or replacement if the computer is under a manufacturer’s warranty that covers such repairs. Replacement parts and service outside of warranty is the responsibility of the computer owner.
Software support is limited to programs licensed by the University for the entire campus, and are generally limited to standard desktop productivity software, or campus administrative systems (e.g. Great Plains and PowerCampus). While the Helpdesk will make an effort to help, programs that are purchased by individual departments are the responsibility of that department.
How-to Guides
E-mail setup
Network
Wireless Parts of the Cobb Medical Education Building, near the library and LRC, are equipped with wireless internet connectivity. Point your computer to “LRCWireless.” Please note that this is NOT a secured connection, and we recommend you do not transfer private information while connected this way.
Sharepoint
Portal
Password Setup and Recovery
